Innovative tools - Secure Checkout - Colour matching - FREE shipping over $199

Innovative tools - Secure Checkout - Colour matching - FREE shipping over $199
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    Shipping & returns

    Shipping
    Stitch by Stitch ships worldwide from Kingston, Ontario, Canada.

    Orders will be shipped out within 3 business days of receipt of payment. Orders placed during and directly following a sale may take longer to ship. When applicable, your tracking number will be e-mailed to you on the day of shipment.

    Canada:
    Shipments within Canada are sent via Canada Post. Orders over $199, before tax and after discounts, qualify for free expedited shipping. Please note that oversized orders may incur additional shipping costs once the order is packed and weighed.

    Approximate transit times are as follows:

    Expedited Parcel™
    Local: 2 days
    Regional: up to 5 days
    National: up to 9 days

     

    Xpresspost™
    Local: next day
    Regional: next day
    National: 2 days

    United States:
    Shipments to the United States are sent via USPS Priority and UPS Parcel Select. Orders over $139CAD, before tax and after discounts, qualify for free shipping. Please note that oversized orders may incur additional shipping costs once the order is packed and weighed. Duties, taxes, and import charges are the responsibility of the purchaser and may be charged to you upon delivery. 

    Please allow an additional 4-11 business days from the date of shipment for your package to be delivered.

    International:
    International shipments are sent via UPS and Canada Post.

    Please note that for shipments outside of Canada duties, taxes, and import charges are the responsibility of the purchaser and may be charged to you upon delivery. Approximate transit times are as follows:

    Small Packet™ International (No Tracking)
    Air: 6 – 10 days
    Surface*:
    Europe: 1-2 months
    Asia-Pac/Aus: 2-3 months
    Africa: 2-3 months
    S. America: 1-2 months

     

    Tracked Packet™ International: 6 – 10 days

     

    International Parcel™
    Air: 6 – 10 days
    Surface*:
    Europe: 1-2 months
    Asia-Pac/Aus: 2-3 months
    Africa: 2-3 months
    S. America: 1-2 months

     

    Xpresspost™ International: 4 – 7 days

    *Shipping larger packages from Canada to international destinations is unfortunately costly. We do not mark up our shipping rates and offer our customers the lowest rates we can find. We offer an economical “surface” shipping option in some regions, which can take anywhere from 4 to 16 weeks to arrive. This is a long time to wait, we know! If you require a quicker delivery, please select one of our air shipping options.

    Please note: We are not responsible for transit delays that may occur due to weather, customs, or other unforeseen circumstances. If you think your package may be lost, don't worry! Get in touch with us and we'll be happy to work with you to find it, or work out a credit or replacement. Please note that untracked 'small packet' shipping options are uninsured and are non-refundable.

    Returns
    We want you to be thrilled with your fabric order! If you have received an incorrect item or there is a mistake in your order, please email us at [email protected] and we will make things right.

    All sales are final. Once an order has been placed and the fabric has been cut, we cannot accept refunds or exchanges for other products in the store.

    We do our best to ensure the colour of the fabric online matches as close as possible to the bolt in the shop. We use the manufacturer's provided photos whenever possible and, when necessary, shoot our photographs in a lightbox. Due to the vast colour variances in every monitor and mobile device, we cannot guarantee the colour will be an exact match to what you see online. Requesting fabric swatches is available to you, but due to time constraints in shipping, we cannot assure you that the fabric will be available when you make your decision.

    If you have any questions or concerns, you can email us at [email protected]

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