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Customer support

We are new at this and aim to get this perfect!  We assure you that we will Cut Accurately, Ship Promptly, and be Available to Chat via email about your product selections - when possible, we will chat with you on the telephone and send you photos.  We will do our best to help you choose coordinating pieces, and confirm our selections with photos.


Our Vision
Stitch By Stitch envisions being the best sewing store experience. Being the best means providing outstanding quality, service, and value so that we enable every customer’s creativity.


Our Mission
We will provide all the elements available to get people sewing, keep people sewing and to take them to the next level in their craft and deliver with a sense of warmth, friendliness, individual pride, and enthusiasm.


We want you to be thrilled with your fabric order! If you have received an incorrect item or there is a mistake in your order, please email us at info @ and we will make things right.


We do our best to ensure the colour of the fabric online matches as close as possible to the bolt in the shop. We use the manufacturer's provided photos whenever possible and, when necessary, shoot our photographs in a light box. Due to the vast colour variances in every monitor and mobile device, we cannot guarantee the colour will be an exact match to what you see online. Requesting fabric swatches is available to you, but due to time constraints in shipping we cannot assure you that the fabric will be available when you make your decision.


If you have any questions or concerns, you can email us at info @

1 Ordering
1.1 How do I order the quantity I need? How many centimetres (cm) do I order to get a metre?

Our Fabric is sold by the centimetre so you can order exactly what you need:

100 cm = 1 metre

Here is a handy chart you can refer to: