Contact Us

Find your answer quickly and easily on our customer service page.
Give us a Call
613 389 2223
Send us an Email
[email protected]
You ask?
We answer!

Business Hours:

Monday 9:30am - 4:30pm

Tuesday to Friday 9:30am - 6:30pm

Saturday & Sunday 9:30am - 4:30pm

Your questions are appreciated!

Contact details

613 389 2223
Stitch by Stitch 550 Days Road, Unit 1
Kingston, ON K7M 3R7

Frequently asked questions

Our Store
Where are you located?

We are located in Kingston, Ontario, Canada at 550 Days Road! You can shop with us in person, online, by phone, or even by Zoom! 

Do you service machines?

Yes we do! We have two service technicians at our store who are able to service machines. If you would like to have your machine serviced you may book an appointment by calling us at 613-389-2223 or bring your machine in to us to be added to the queue. Wait time for service can be up to 3 weeks. You can view a price list here.

Do you do alterations?

No we do not do alterations, but we recommend fellow local business Laurrie's Alterations at 506 Days Road. Want to learn how to do alterations yourself? Check out our classes here. 

Ordering Fabric
How do I order fabric?

You may have noticed our fabric prices are in cents, that because we sell fabric by the centimetre. That way you are able to get the exact amount you need for your project! In the quantity section, add how many centimetres you would like. For example, if you want 1 metre, type in 100. The minimum cut is 10cm (4"). See our handy conversion chart below if you're used to yards and inches!

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