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    Employment Opportunities

    When we have positions available, we post them here and on the St Lawrence College Job Board

    We are currently recruiting for two positions: a Sewing Machinery Technician, and if you look further below we are looking for a Saturday Retail Assistant as well.

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    Stitch by Stitch is a full-service Sewing Machine sales, repairs, and sewing store.  We are located in Kingston's West End and are the authorized dealer for Singer, Husqvarna-Viking, Pfaff, Brother and associated brands.  We are a distributor for A1 Quilting machines.  Sewing machines are an advanced technology business and we sell machines from $250 - $45,000.  Very similar to an automotive dealership, we service what we sell, and customers return for routine maintenance.  Unlike an automotive dealership, some of the machines we sell are location-specific and may be located in industrial environments.

    Our store is building its sewing machine repair business and requires a person available to be trained and certified in sewing machine repair.  This position will be developed and the role will expand as the business grows over the next few months.  We have a part-time technician on contract who will be available and assistive, but this role will be fully trained with Brother, Husqvarna-Viking, Singer and Pfaff Sewing machines to participate in the service and repair component of the business.  Rate of Pay will be tiered, and billable hours remunerated on top of your hourly rate, training and unoccupied time rate of pay is negotiable - we would like our repair technician to be on-site Monday - Friday for set hours, and if the business requires it, on occasional Saturdays.

    Sewing machines range from a purely mechanical machine to a complex computerized machine, and you will be required to attend the training that we subscribe to in order for our location to be the national standard and warranty center - currently, the only center like this is in Calgary, AB. Some of this training will be in a classroom setting, and some may be in the United States. This is a growth position, will require some customer interaction on a daily basis and the position will be remunerated on sales and efficiency.

    Occupation Tasks

    • Disassemble machinery and equipment to remove parts and make repairs.
    • Repair and replace broken or malfunctioning components of machinery and equipment.
    • Repair and maintain the operating condition of machinery and equipment.
    • Examine parts for defects such as breakage and excessive wear.
    • Reassemble equipment after completion of inspections, testing, or repairs.
    • Observe and test the operation of machinery and equipment in order to diagnose malfunctions.
    • Operate newly repaired machinery and equipment to verify the adequacy of repairs.
    • Clean, lubricate, and adjust parts, equipment, and machinery.
    • Analyze test results, machine error messages, and information obtained from operators in order to diagnose equipment problems.
    • Record repairs and maintenance performed.
    • Study schematics and manufacturers' manuals to determine correct installation and operation of machinery.
    • Record parts and materials used, and order or requisition new parts and materials as necessary.
    • Assemble new equipment.
    • Demonstrate equipment functions and features to machine operators.
    • Enter codes and instructions to program computer-controlled machinery.

    Occupational Requirements

    • Repairing and Maintaining Mechanical Equipment - Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment.
    • Inspecting Equipment, Furniture, or Material - Inspecting equipment, furniture, or materials to identify the cause of errors or other problems or defects.
    • Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
    • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

    Worker Requirements

    • Repairing - Repairing machines or systems using the needed tools.
    • Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
    • Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.
    • Troubleshooting - Determining causes of operating errors and deciding what to do about it.

    Worker Characteristics

    • Reaction Time - The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
    • Control Precision - The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
    • Manual Dexterity - The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
    • Arm-Hand Steadiness - The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.

    Worker Characteristics

    • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
    • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
    • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
    • Integrity - Job requires being honest and ethical.

    Occupation Tools and Technology

    • Tools - Adjustable widemouth pliers, Alignment jig, Adjustable wrenches, Air compressors
    • Technology - Computer-aided installation and update software, Database user interface and query software, Web-based accounting system, and online ordering systems

    Worker Requirements

    • Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
    • Mathematics - Knowledge of arithmetic and geometry their applications.
    • Design - understanding of techniques, tools, and principles involved in the production of precision technical plans, blueprints, drawings, and models.

    Experience

    • Related Work Experience - we are looking for a person who can relate to customers in a retail environment, and interact with a variety of managers, and will represent the business well.  There may be travel to the USA required.

     

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    Saturday Retail Assistant

    Stitch by Stitch is a full-service Sewing Machine sales, repairs, and sewing store.  We are located in Kingston's West End and are the authorized dealer for Singer, Husqvarna-Viking, Pfaff, Brother, Juki, and associated brands. We are known for our exceptional quality fabrics and services and are ready to expand our retail hours to convey this to an expanded clientele.  

    Our store is busy and we require a person available to work 3 of every 4 Saturdays.  We have 9 part-time and 4 Full-time staff who contribute to our in-store experience and inventory records, and this role will be fully trained to cultivate continuity and present our business to clients who shop weekends.  Rate of Pay will be based on an hourly wage.

    We use Lightspeed to manage our sales and inventory and are active with Instagram and Facebook.   We are looking for a team member who has some experience working with colour and fabric, a willingness to learn to understand our industry and our clients. This position will require customer interaction on a daily basis.

     

    Occupation Tasks - Customer - Facing

    • Greet customers and ascertain what each customer wants or needs.
    • Describe merchandise and explain the use, operation, and care of merchandise to customers.
    • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
    • Compute sales prices, total purchases and receive and process cash or credit payments.
    • Answer questions regarding the store and its merchandise.
    • Prepare sales slips or sales contracts.
    • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
    • Maintain records related to sales.
    • Demonstrate use or operation of merchandise.
    • Place special orders or call other stores to find desired items.
    • Prepare merchandise for purchase.
    • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
    • Inventory stock and requisition new stock.
    • Ticket, arrange, and display merchandise to promote sales.
    • Exchange merchandise for customers and accept returns.
    • Clean shelves, counters, and tables.

    Occupational Requirements

    • Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers by phone and in-store, and receiving clients or guests.
    • Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
    • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
    • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

    Worker Requirements

    • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • Speaking - Talking to others to convey information effectively.
    • Persuasion - Persuading others to change their minds or behavior.
    • Service Orientation - Actively looking for ways to help people.

    Worker Characteristics

    • Oral and Written Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences, and by email.
    • Oral and written Expression - The ability to communicate information and ideas in speaking and writing so others will understand.
    • Speech Clarity - The ability to speak clearly so others can understand you.
    • Speech Recognition - The ability to identify and understand the speech of another person.

    Worker Characteristics

    • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
    • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
    • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
    • Integrity - Job requires being honest and ethical.

    Occupation Tools and Technology

    • Tools - Bar code reader equipment, Calculators or accessories, keyboards and/or touchscreens.
    • Technology - POS and Ecommerce software (Lightspeed),  Data base user interface and query software, Development environment software

    Worker Requirements

    • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
    • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
    • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    Experience

    • Related Work Experience - retail experience
    • Required Level of Education - College Degree
    • Fibre Arts - sewing experience is required, experience working with textiles, quilting experience

    Samples of your sewing and quilting or related handicraft will be reviewed before hiring.

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